Refund policy

 

🌿 Shipping, Returns & Refund Policy

Thank you for choosing Wild Heather Skin Care.
We take great care to ensure your order arrives safely and that you feel completely confident with your purchase — wherever you are in the world.

 

Processing Time

All orders are processed within 2–4 business days.
You’ll receive a confirmation email with tracking information once your order ships.
Please allow additional time during holidays, product launches, or restocks.

U.S. Shipping

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Free Standard Shipping: on U.S. orders over $100-

Once your order has shipped, delivery times may vary depending on carrier service and location.

International Shipping

We’re happy to ship worldwide from the U.S.
Estimated delivery times:

  • Canada: 7–14 business days

  • Europe & U.K.: 10–21 business days

  • Australia, Asia & Other Regions: 14–30 business days

Customs processing may add additional time.

Duties, Taxes & Import Fees

International orders may be subject to customs duties, import taxes, or brokerage fees, as determined by your country’s customs office.
These charges are the customer’s responsibility, unless prepaid options are offered at checkout.
If duties are collected at checkout, your package will be delivered without additional fees upon arrival.

Lost or Delayed Packages

If your package is marked as delivered but hasn’t arrived, please check with your neighbors or local postal carrier first.
If it can’t be located, contact us at info@wildheatherskincare.com within 7 days of the marked delivery date — we’ll do our best to help resolve the issue.

🌿 Returns & Refunds

We want you to love your Wild Heather Skin Care products and feel completely confident in your order.

Because our products are personal-use skincare items, we can only accept returns under specific conditions:

U.S. Returns

We gladly accept returns on unused or gently used products within 60 days of delivery.
To initiate a return, please email info@wildheatherskincare.com with:

  • Your order number, and

  • A brief explanation for the return

You’ll receive instructions on how to send your item back.

Return details:

  • Customers are responsible for the return shipping cost.

  • Original shipping fees are non-refundable.

  • Please pack returns securely to ensure safe delivery.

Once received and inspected, refunds will be issued to your original payment method within 5–10 business days.

International Returns

For international customers, we accept returns of unopened and unused products within 14 days of delivery.
To request a return, email info@wildheatherskincare.com with your order number and reason for return.

Please note:

  • Products must be unopened and in original packaging.

  • Customers are responsible for return shipping costs.

  • Original shipping fees, duties, and customs taxes are non-refundable.

  • Returns sent without prior authorization cannot be accepted.

Refunds will be processed once the return is received and inspected, typically within 5–10 business days.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at info@wildheatherskincare.com with your order number and photos of the issue.
We’ll quickly arrange a replacement or refund.

Refused Deliveries or Customs Returns

If a package is refused or returned due to unpaid customs fees or incorrect shipping information, the return shipping and customs charges will be deducted from your refund once the item is received.

Questions or Support

If you have any questions about your order, shipping, or returns, please reach out to us — we’re always happy to help.
📧 info@wildheatherskincare.com
⏰ Response time: 1–2 business days

 

return the product via US mail to:
 
Wild Heather - Returns
4903 SE Rural St 

Portland, Oregon 97206