Shipping policy
Processing Time
All orders are processed within 2–4 business days.
You’ll receive a confirmation email with tracking information once your order ships.
Please allow additional time during holidays, product launches, or restocks.
U.S. Shipping
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days
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Free Standard Shipping: on U.S. orders over $100-
Once your order has shipped, delivery times may vary depending on carrier service and location.
International Shipping
We’re happy to ship worldwide from the U.S.
Estimated delivery times:
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Canada: 7–14 business days
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Europe & U.K.: 10–21 business days
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Australia, Asia & Other Regions: 14–30 business days
Customs processing may add additional time.
Duties, Taxes & Import Fees
International orders may be subject to customs duties, import taxes, or brokerage fees, as determined by your country’s customs office.
These charges are the customer’s responsibility, unless prepaid options are offered at checkout.
If duties are collected at checkout, your package will be delivered without additional fees upon arrival.
Lost or Delayed Packages
If your package is marked as delivered but hasn’t arrived, please check with your neighbors or local postal carrier first.
If it can’t be located, contact us at info@wildheatherskincare.com within 7 days of the marked delivery date — we’ll do our best to help resolve the issue.